Help Desk Technician

Seeking Help Desk Technician, where one will learn maintenance, configuration, and reliable operation of computer systems and servers.
Learning opportunities and responsibilities:
Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Installation and upgrades of computer components and software, management of virtual servers, and automation processes
Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Performing regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures
Desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Assist with management of in-house Voice over Internet Protocol (VoIP) systems, including software architecture and hardware components.
Work collaboratively with internal and external business units to accomplish objectives, as assigned.
Work on assignments of defined scope using judgment and initiative.
Effectively manage multiple priorities.
Other duties, as needed.

Requirements:  
Knowledge of PC hardware and networking basics
Knowledge of Microsoft Office applications
Strong self-management: Time Management, Organizational, Information Retrieval and Learning skills
Patience and the ability to listen to others
We offer a competitive salary, along with generous benefits.
Benefits:
401(k)
Dental Insurance
Flexible Spending Account
Health Insurance
Life Insurance
Paid Time Off
Referral Program